Our Terms of Service

  1. Introduction

Welcome to Stemar Shop, the official online store of Stemar Security Systems. By accessing or using our website, you agree to be bound by these Terms and Conditions, including any additional terms, conditions and policies referenced herein and/or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

  1. Delivery Policy

Subject to availability and receipt of payment, please allow up to 24 hours for orders to be processed. We generally ship orders within one working day after orders have been placed, excluding weekends and public holidays.

We offer free nationwide door-to-door shipping via courier for orders over R2,500 and less than 20kg. For orders below R2,500 and above 20kg, shipping costs are calculated dynamically based on weight and location, averaging around R125. Our door-to-door shipping to major centres usually takes between 1 and 3 days for delivery and up to 5 working days for outlying areas.

Overnight delivery can be arranged provided orders are placed before 9am, subject to stock availability and clearance of funds. Overnight delivery charges carry a flat rate of R195.00 excl. VAT, although this may vary according to weight and location.

Delivery times are estimates only, and we shall not be liable for any delays caused by the courier company.

PLEASE NOTE: We cannot ship to certain townships, farms, plots or extreme outlying areas. If you are uncertain whether courier companies deliver to your location, please check with us. Alternatively, we can ship to your closest Postnet.

Items will be prepared for delivery once funds have cleared in our bank account. Proof of payment for EFT transactions should be emailed to sales@stemar.co.za. Credit card payments are considered immediate payments.

Failure to make payment within 3 days from the date of order will result in the order being cancelled.

  1. Payment Options

We accept the following methods of payment:

  • Electronic Funds Transfer (EFT): Payment can be made directly into our Nebank bank account.
  • Visa and MasterCard payments via Yoco, PayFlex and SnapScan Card & Code: To ensure security, no card details are stored on our website. The payment procedure redirects to the secure payment gateways of the respective vendors. Stemar Shop stores customer information separately from any card details provided which are entered on the secure platforms of the vendors.
  • Crypto Currencies: Bitcoin and certain other cryptocurrencies can be used via CoinPayments.net at checkout.
  • Rental Finance for individuals and businesses:
    • Individuals: The Rent2Buy feature offers flexible payment terms from 12 to 60 months, granting you the freedom to settle anytime and assume ownership. Rent2Buy is managed by DigiRent, and the contractual arrangement is established directly between you and DigiRent. Once your application is approved, DigiRent will coordinate the procurement of the relevant goods through Stemar Shop. All guarantees associated with the products are upheld by Stemar Shop. The Rent2Buy application form can be found HERE.
    • Businesses: Asset Rental Finance is coordinated through The Rental Company. Our quotation or shop order must be emailed directly to The Rental Company together with the application form, which can be found HERE. Approval typically takes 2-3 working days. Once your application is approved, The Rental Company will coordinate the procurement of the relevant goods through Stemar Shop. All guarantees associated with the products are upheld by Stemar Shop.

Please note that the payment options presented to you are aligned with the merchant outlet country, which is South Africa. All transactions will be conducted in South African Rand (ZAR).

Rest assured, we assume responsibility for all aspects related to your purchase. This encompasses the sale of goods and services featured on our website, as well as customer support, dispute resolution and the delivery of goods.

  1. Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose.

  1. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

  1. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

  1. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.

  1. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

  1. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

  1. Third-Party Links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

  1. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

  1. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit Privacy Policy.

  1. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

  1. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

  1. Indemnification

You agree to indemnify, defend and hold harmless Stemar Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

  1. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

  1. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.

  1. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us.

  1. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

  1. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

  1. Contact Information

Questions about the Terms of Service should be sent to us at info@stemarshop.co.za